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The 2021 Cookie Program has ended. Thank you to everyone who participated. Check back in the fall for next year’s sale dates.

Cookie Selling Resources

Cookie Program Family Guide (PDF)
Join in on the tradition, make memories, practice your skills, and be part of something great! You can still do amazing things in these uncertain times.

 

Check out our Family Quick Start Guide to Online Cookie Sales (PDF).

 

Ways to Sell

Online

We encourage girls to expand their horizons to become online entrepreneurs! Girls can:

  • Set up their Smart Cookies online account for both direct ship orders and online orders for girl delivery.

    • Pro tip: Customers can pay online for girl delivery, too—which makes a porch drop super easy!

  • Send e-cards, post their unique cookie sales link on social media, or send it by text or email

To encourage online sales this year, we have some exciting updates:

  1. There will be no credit card fees for troops that use the Smart Cookies credit card feature.

  2. Customers will receive half-price shipping for any cookie purchase made through Smart Cookies Direct Ship for sales of six or more packages.

  3. Online sales will begin on February 6. Girls will receive their Smart Cookies registration links by email on February 1. That’s when they can set up their online account and get ready to send emails to family & friends and share their cookie link on social media. Remember-girls must follow the Digital Sales & Social Media Policy when participating in online sales activities!

View Cookie Participation Dial >>

Hybrid

Along with online sales beginning on February 6, girls also have the option to participate in pre-sales on February 6. That’s when girls can begin connecting with cookie customers early and record their orders, then start delivering cookies and taking contactless payment on Go Day.

With the hybrid cookies option, girls will take cookie orders, turn the orders in to the troop, and the troop will provide the girl with cookie inventory. Then, the girl will return to deliver the cookies to the customer with contactless payment.

View Cookie Participation Dial >>

In-Person

With the in-person participation option, girls will load up their wagon or sled with cookie inventory, take contactless payment, and give cookies to customers on the spot. This option also includes in-person cookie booths.

Cookie Booths are another sales option available for troops. We are excited to announce that virtual cookie booths will be supported in Smart Cookies this season.

View Cookie Participation Dial >>

 

Smart Cookies Guides for Girls & Families

Use these step-by-step tutorials to guide you through logging in to Smart Cookies, tracking your cookie orders, taking credit card payments, managing online sales and a whole lot more. You can also download All Smart Cookies Guides for Families (PDF) for the complete packet for printing.

Getting Started

Create a Smart Cookies Account

PDF file download icon Create a Smart Cookies Account - Printable Instructions (PDF)


Video Tutorial How to Create a Smart Cookies Account Create a Smart Cookies Account - Video Tutorial


  1. Parents/Guardians will receive an email from noreply@abcsmartcookies.com with the girl’s registration link. Click the link to complete her registration in Smart Cookies. The link will begin with https://app.abcsmartcookies.com. Note: If you don’t receive the email, be sure to check your junk folder. Contact Girl Scouts River Valleys at 800-845-0787 or email girlscouts@girlscoutsrv.org if you are still unable to locate the email. You may also contact ABC Bakers Smart Cookies Help Desk at 800-853-3730 or ABCtech@westonfoods.com. The ABC Bakers Smart Cookies Help Desk is staffed 24/7.

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  2. Create a username and password to log into the account.

  3. Confirm your girl’s grade, apparel size and sock size. Feel free to add a photo if you’d like.

  4. You will need to choose to opt in or out of girl delivery for the girl’s sales link. This means when she shares her link out for people to purchase cookies from her online, customers can choose to have her deliver cookies instead of ABC delivering for her. You can turn this option for girl delivery on and off throughout the sale.

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  5. After you have entered your information and adjusted the settings, click Save.

  6. When you log into Smart Cookies with the username and password you created in step two, you will automatically start on the Dashboard tab. To return to the Dashboard from a different tab in Smart Cookies click the Dashboard tab located next to the Smart Cookies logo.

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  7. After you have set up your account, you can download the Smart Cookies Mobile app available from the App Store or Google Play and take your girl’s Smart Cookies account on the go!
Set a Sales Goal

PDF file download icon Set a Sales Goal - Printable Instructions (PDF)


  1. Log in to Smart Cookies.

  2. You will automatically start on the dashboard, or you can press the Dashboard tab

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  3. Set your goal! When your girl has decided what her selling goal will be for this year, update it in the top right corner. This number can be updated at any time.

  4. You can click on each of the package levels to see what the rewards are at that level. This might influence her goal number.

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  5. Check on your sales numbers including total sales credited to you, and where those cookies were sold (Girl Delivery, Booth, Donations, Direct Ship, etc. You can also see your troop’s top sellers and congratulate them for their progress!

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Note: If any numbers do not look correct on the dashboard, please first check with your Troop Cookie Manager to see if all cookie transfers been entered. They will be able to run a report to find the most up to date information for your girl’s sales.

 

Selling Cookies in Person

Enter an Order in Smart Cookies

PDF file download icon Enter an Order in Smart Cookies - Printable Instructions (PDF)


If you are selling cookies in person, and your customer has not already placed their order and paid online, you can enter their order and collect payment in Smart Cookies.

Note: Another option for selling cookies in person is using your QR code to share your Girl Sales Link. See Share Your Sales Link Smart Cookies Guide for step-by-step instructions.

  1. Select Take Cookie Order on the My Orders tab.

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  2. Enter in the required information, and then click Next. If you will need to deliver their cookies to their house at a later time, you can opt to enter their address. This field is not required.

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  3. Enter in the number of packages that the customer has requested. At the bottom of the order sheet, you will see the total packages, and total amount due.

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  4. Enter the Delivery & Payment Details. If they have ordered but not received cookies, select Ordered. If they ordered and received their cookies, select Delivered. This will help you keep track of your orders and who still needs to receive cookies and/or pay for cookies.

  5. If you select yes that they have paid, you will select cash check, or credit, and then click Next.

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  6. For Credit Card orders:

    • Enter the credit card information
    • Hit pay now
    • You are done! The customer will get an email confirmation.

  7. The Manage My Orders page will automatically load, where you can see this order and all other orders you have taken.

Accepting Credit Card Payments at Booths

PDF file download icon Accepting Credit Card Payments at Booths - Printable Instructions (PDF)


Video Tutorial How to Accepting Credit Card Payments at Booths Accepting Credit Card Payments at Booths - Video Tutorial


Smart Cookies allows you to accept payments at a booth using the Booth Credit Card Payment function. Log into your troop or girl account at the start of your booth to be ready to take credit card payments. Credit card payments will be credited to the troop and will reduce the final balance due to council. This will not credit any girls with cookie sales. To credit girls with sales, please see Smart Booth Divider.

  1. In either the troop or girl account, log into Smart Cookies and select Take Booth Credit Card Payment under the Booth tab.

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  2. All of your troop's reserved booths in Smart Cookies for the current day will appear. Select the applicable booth and select Apply.

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  3. Enter the customer's order by variety.

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  4. Ask your customer if they would like to receive a receipt. If so, enter the customer email and then select Next.

  5. Enter Credit Card information and select Pay Now

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Selling Cookies Online

Smart Cookies Online Sales Management Overview

PDF file download icon Share Your Sales Link - Printable Instructions (PDF)


When you share your Cookie Sales Link with customers, they can visit your sales page, place an order, and pay for it within Smart Cookies. If you have the girl delivery option turned on, your customers will be able to select girl delivery or direct ship before they place their order. If you have the girl delivery option turned off, they will be able to place direct ship orders only.

How to Find Your Cookie Sales Link in Smart Cookies and Share with Customers:

  1. Navigate to the Share My Cookie Link button on the My Orders tab.

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  2. Scroll to the bottom of the page, and copy the link under My Smart Cookies Social Media Link:

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  3. Share this link with your customers!

    • You can share it directly with people via text and email (try the e-card function built right in to Smart Cookies!)

    • Share it on social media (following Girl Scouts River Valleys social media policies, visit Cookie Central for details)

    • Turn the link into a QR code and attach it to business cards, door hangers, “Lemonades-stand” posters, etc.

    • You can also use a QR code of this link to collect contactless payment when selling in person – have your customer scan the code, place their order, and pay for it on their device. Then, approve the order in Smart Cookies, hand them the cookies, and mark the order as delivered.

How to Turn the Option for Girl Delivery On/Off:

  1. Throughout the cookie season, each family is in control of what options they will offer to customers who place an order via a girl’s Cookie Sales Link.

  2. In Smart Cookies under Edit Profile (the small person icon in the top left corner), check or uncheck the box that says Opt in for Social Link Girl Delivery Order.

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When the girl delivery option is turned ON (the opt-in box is checked):

  1. Customers who visit your Cookie Sales Page will see “Place an order for direct ship” and “Place an order for girl delivery” buttons.

  2. If they select girl delivery, they will place their order and enter their payment information.

  3. Once their order is placed, the parent/guardian will receive an email. Please see Review and Approve Smart Cookies Guide for step-by-step instructions for approving/denying girl delivery orders in Smart Cookies.

  4. After the order has been approved in Smart Cookies, the customer’s method of payment will be charged, and you can deliver the order via a contactless porch drop off.

When the girl delivery option is turned OFF (the opt-in box is not checked):

  1. Customers who visit your Cookie Sales Page will see a “Place an order for direct ship” button.

  2. If they select girl delivery, they will place their order and enter their payment information.

  3. Once their order is placed, the parent/guardian will receive an email. Please see Review and Approve Smart Cookies Guide for step-by-step instructions for approving/denying girl delivery orders in Smart Cookies.

  4. After the order has been approved in Smart Cookies, the customer’s method of payment will be charged, and you can deliver the order via a contactless porch drop off.

Manage Contacts, Send E-Cards, and Review E-Cards

PDF file download icon Manage Contacts, Send E-Cards, and Review E-Cards - Printable Instructions (PDF)


Video Tutorial How to Manage Contacts Manage Contacts - Video Tutorial


Video Tutorial How to Send E-Cards Send E-Cards - Video Tutorial


Video Tutorial How to Review E-Cards Review E-Cards - Video Tutorial


Manage Contacts

If you will be sending E-cards to your customers via email, you may want to add them to your contacts in Smart Cookies to expedite the E-card process.

To add contacts one at a time:

  1. Select My Contacts in the My Orders tab

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  2. In the top right corner, select Add Contact.

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  3. Enter the First and Last Name, Email, and any other contact information you will need throughout the sale. Then click Save.

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  4. Edit or delete a Contact by selecting the Blue dots on the right side of the My Contacts page.

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To add contacts in bulk from a spreadsheet:

  1. Enter all your contacts into an Excel spreadsheet, organized by columns: first name, last name, email address. Do not use headers. See the example below:

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  2. Save your file type as CSV (Comma Delimited)

  3. Select Import Contacts in the bottom-right corner of the My Contacts page.

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  4. Select the file from your computer, and select Upload.

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Send E-Cards

  1. Select Send e-card from the My Orders tab.

  2. Select the contacts you wish to send the e-card to or add a new contact on the bottom line.

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  3. Select Next.

  4. All customers will be given the option to have cookies shipped directly to them from the baker. If you would like to add the option for girl delivery for nearby customers, check the Girl Delivery box. Then select Next.

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  5. Create your personal Messages. Check as many messages as you would like and be sure to fill in the blanks! Then select Next.

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  6. Review your messages and the recipients. When everything looks good, click Send Now. You will see a confirmation message that your e-card was sent.

Review Sent E-Cards

  1. Select View E-card Sent under the My Orders tab. On this screen, you will see all orders placed by e-card.

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  2. The top four boxes show how many e-cards have been sent, percentage that have been viewed, percentage of orders placed via e-card, and how many e-cards have not been opened.

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  3. On the grid below, you can see the date each e-card was sent, the customer name and email address, and the status of either Viewed, Ordered, or No Response.

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  4. You may also view the e-card sent by pressing the three vertical dots on the right side.

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Keeping Track of Your Orders

Review and Approve Orders

PDF file download icon Review and Approve Orders - Printable Instructions (PDF)


Through the Manage My Orders tab, you’ll be able to track your girl’s online sales and review any orders that were entered in-person. If you will be participating in online orders for girl delivery, it will be important to approve orders in a timely manner. Read on to learn more about tracking orders in Smart Cookies.

  1. Select Manage My Orders on the My Orders tab.

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  2. At the top you will see Total Packages Ordered, Total Direct Ship, Total Girl Delivery, and Action Needed. If you have any orders that still need to be approved, delivered, or paid for, they will appear under Action Needed.

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  3. Below that, you will see a table of all the orders that customers have placed with you. This includes:

    • Orders placed by someone you sent an e-card to
    • Orders placed by someone who clicked on your sales link on social media or via text
    • Orders placed by someone who scanned your Girl Sales QR code
    • Orders that you entered into Smart Cookies on behalf of a customer

  4. This table on the Manage Orders screen will show you the source of the order, the status of the order, and whether it has been paid for. The possible statuses are:

    • Pending Approval - someone has requested an order with girl delivery, it needs your approval
    • Ordered - the order has been placed and approved, but not delivered yet
    • Delivered - the order has been delivered to the customer
    • Canceled – the order was canceled by you or the customer (before it was approved)
    • Refunded – the order was refunded after it had already been approved

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  5. To view an order and edit the contact information, press the blue dots on the right side.

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  6. To update the status of an order (to approve a girl delivery request, mark an order as delivered, or change the payment status), click the pencil icon on the right side. It is important to keep each order’s status up to date, so that your Manage Orders screen is always accurate.

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Approve or Cancel Requests for Girl Delivery:

  1. When a customer visits your Girl Sales Link and places an order for girl delivery, they will receive an email letting them know the order was placed, and that it is pending approval. Their credit card will not be charged until the order has been approved.

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  2. Then, the parent/guardian associated with the girl’s Smart Cookies account will get an email that an order was placed and needs to be reviewed. Orders must be reviewed and either approved or cancelled in Smart Cookies within 5 days of the order being placed. Orders that are not approved within 5 days will be automatically cancelled in Smart Cookies.

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  3. When you get an email that an order has been placed, click on the link and log into Smart Cookies to review it. Look at the customer’s address on the interactive map to see if it is in a location close enough that you are willing to deliver to.

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  4. Then, review the cookie types and quantity to make sure you can fulfill the order (either by using inventory you have on hand, or by placing an order with your Troop Cookie Manager to get more from the cupboard). After carefully reviewing the details of the order, click Cancel or Approve.

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  5. If you approve the order, the customer will get a follow-up email letting them know it will be delivered and their credit card will be charged. They will also get an email if their order was cancelled, and their credit card will not be charged.

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  6. Once the order is approved, the status on the Manage Orders screen will change from Pending Approval to Ordered. Remember to change the status from Ordered to Delivered once the cookies have been dropped off with the customer.

Edit an Order for Girl Delivery

If a girl receives an order for delivery but does not have all the varieties to fulfill the order, the order can be adjusted in Smart Cookies prior to approval. First, the girl should connect with the customer to inform them of the need to adjust the order and see if they are okay swapping a variety. Next, you will enter the adjustment in Smart Cookies. The total packaged order must remain the same, after the adjustment. (For example, if out of lemonades, remove one package lemonades and add a package of a variety she has in stock).

  1. Go to My Orders, then Manage My Orders
  2. Locate the customer order and click on the pencil to open the edit screen for the order
  3. Scroll down to the Next button at the bottom of the page and click Next
  4. The cookie order screen will appear. Enter the updated cookie order. The total package order must remain the same. Then click Save
  5. The customer will receive an email to alert them that the order has been edited

 


 

Additional Resources

Cookie Program Talking Points

If you’re approached with negative information while you are selling cookies, we want to make it easier for you to know what to say. If applicable, share the points below:

  • All cookie money stays local.

  • Neither my local Girl Scout council nor the national office has a relationship with Planned Parenthood.

  • The Cookie Program is about the Girl Scouts who are learning skills and earning money for their troops. The council proceeds are reinvested into the girls and troops through financial assistance, subsidizing camp fees, and providing programming.

  • Let’s keep adult conversations away from girls. Those with additional questions can check out our Where Cookie Money Goes page, or reach out to the council for more information.

  • Why is palm oil used in Girl Scout Cookies? Palm oil is an ingredient found in many baked snacks sold in the United States and is the most widely used vegetable oil in the world. Per GSUSA's licensed bakers, it is necessary to use palm oil in our cookies because of its unique ability to provide volume and texture in baked goods, usually without adding trans fats. Additionally, growing palm oil requires less land in comparison to other vegetable oils and supports the livelihoods of more than 4 million farmers globally. One of the primary goals of our Girl Scout Cookie bakers is to create the best-tasting cookies possible using the best ingredients available.

    The world's food supply is intricately tied to the use of palm oil, so we believe promoting sustainable manufacturing principles is the most responsible approach for Girl Scouts and Girl Scout Cookie development. At Girl Scouts, we have an opportunity to use our strong voice to bring about positive change on this important issue, and our bakers have made the following commitments:

    • GSUSA and our licensed bakers are members of the Roundtable on Sustainable Palm Oil (RSPO), an organization of growers, buyers, manufacturers, conservationists, and other interested parties striving to develop and follow best practices to ensure sustainability.

    • Our licensed bakers are committed to Sustainable Palm Oil in Girl Scout Cookies and are continuing to research viable alternatives. To read more about our bakers’ positions on palm oil, visit their website:  ABC Bakers.

    • Thanks to the encouragement of and partnership with Girl Scout members, GSUSA and our bakers have realized the power of the Girl Scout brand to make a positive difference in the move toward sustainably produced palm oil.

Attention Volunteers!
Visit the troop leader, troop cookie manager, or service unit cookie manager pages on our volunteer website (Volunteers.GirlScoutsRV.org) for information and volunteer resources related to your roles.