Log Into Digital Cookie & Set Up Your Site as a Girl Scout
Girl Scout Login
Watch for your registration email* from “Girl Scout Cookies”
(email@email.girlscouts.org or noemail@girlscouts.org) with the
subject “It’s time to register your Girl Scout for Digital
Cookie!” Search your junk/spam/promotions folder if you didn’t
receive this email. View screenshot
Click the pink
button to take you to the Digital Cookie registration site. Girl Scouts must register within the web browser, before
utilizing the Digital Cookie Mobile App.
Create a
password on the Digital Cookie website. View screenshot
Log in with your
MyGS email address and password.
When you first log in,
watch the “Safe Selling for Smart Cookies” safety video
with your Girl Scout(s). This will automatically run, and you will
need to watch it before you can continue.
Read and accept
the Terms and Conditions, and “Girl Scout Safety Pledge” with your
Girl Scout(s).
If you want to update your Girl Scout’s
preferred name, do so now. View
screenshot. If your Girl Scout is older than 13, you
can add an optional Girl Email Address in the designated box.
Girl Scouts 13+ can manage most of their Digital Cookie site on
their own, but still need an adult to approve the Girl Scout’s
site and approve orders. View
screenshot.
Click “Access Site” to be taken to the
first Girl Scout’s home page. If you have more than
one Girl Scout, repeat these steps, including the safety
video.
Once you have registered, watch your inbox
for a registration confirmation email and save this email where
you can find it during cookie season! If your Girl Scout
is older than 13 and you added her email address, the
registration confirmation email will go to the Girl Scouts
email.
Registration Issues
If you’re having issues getting registered, select the Need Help
Logging In button. Girl Scouts must be registered for the
current membership year, and we will need to have the correct email
address on file for the primary caregiver.
Check your junk/spam/promotions inbox one more time for an email
from “Girl Scout Cookies” (email@email.girlscouts.org or
noemail@girlscouts.org). If you do not find the email, follow next steps.
Start by clicking on the “Request a Registration Email”
and enter the email address that is associated with your MyGS
account. View screenshot
If your email is in the system, you will get a message
letting you know that you have been sent a registration email, and
you will receive it within 15 minutes. If your email is not in the
system you will receive a red message. If you think your Girl
Scout is registered then choose to “check the email address that’s
on file for you.” View screenshot
Select our Girl
Scout Council, Girl Scouts River Valleys or Minnesota and
Wisconsin River Valleys. Then enter your Girl Scout’s first name,
last name, and troop number to verify your Digital Cookie
information.
If your Girl Scout’s information is not in the system at all, or
not in the way you entered it, contact your council, troop leader,
or customer support.
If your Girl Scout is in the system,
you will see the information to verify. View screenshot
Any updates made
will need to be reviewed and approved by Girl Scouts River Valleys
before your Digital Cookie account will be activated. Once
approved, you will receive a registration email and can begin
accessing Digital Cookie.
Click on
the “Set up your Digital Cookie site…” link in the “My Cookie
Site” section, or the “Site Setup” at the top. View screenshot
There are several
different sections to her home page. These are: Goal Setting: “Set
My Sales Target”, “My Cookie Story”, Photo/Video Upload, and
Preview and Publish Your Site.
Goal Setting: Set My Sales Target
Girl Scouts enter how many packages of cookies they are working
to sell this year.
When the information is entered, the
calculator will show how much money the troop will get from her
hard work.
Save your goal.
My Cookie Story
Girl Scouts can share important details with their cookie
customers like troop goals, why it’s important and what they’ve
learned from the Cookie Program.
Save their story. You
can make edits to it at any time. View screenshot
Photo/Video Upload
Girl Scouts can choose to upload a photo or use a picture from the
gallery, plus they can upload a video or use the GSUSA video.
Girl Scouts who uploaded a photo or video of themselves sold more
than double the boxes on average than those who did not. Bonus! Girl
Scouts can get tips on how to make a great video. View screenshot
See Your Cookie Site and Publish
Click the See your site button to see how the site
appears to customers and publish. View screenshot
If your button only
says “see your site” you may be missing some required fields or
didn’t make any changes. Go back and check that everything has
been completed.
Some things to check:
Is the spelling and grammar correct and does it tell a
story?
Make sure the photo or video are displaying
correctly.
Are the goals accurate.
If you need to
change anything, click Edit and make changes, then
go back to Step 2a
If it looks good, click Approve and Publish .
If your council’s digital cookie sale hasn’t started, the link will
not be active yet. View screenshot
Learn About Your Girl Scout Digital Cookie Dashboard
There are nine tabs on your dashboard to support your Girl Scouts Digital Cookie sales. The dashboard features seven sections.
The sections that you’ll see on the dashboard.
Message from Council
You may see notes from Girl Scouts River Valleys in this section to cheer you on during the cookie season.
My Sales Goal
Track your cookie sales and how your troop is doing towards their goal. You can update your goal and enter offline sales all from your dashboard.
My Cookie Site
When your site is set up, you can share the cookie site link or print the QR code:
Pending Orders
See orders that need approval or delivery.
Cheers
Send words of encouragement to other Girl Scouts in your troop and view any Cheers you may have received from customers, your troop volunteer, or other Girl Scouts from your troop.
Pins and Badges
This will show what Pins and Badges you have earned through Digital Cookie.
Online Sales Marketing
Monitor your cookie business by viewing your total sales as well as a breakdown of sales by cookies and delivery options. You can also see how many marketing emails you have sent to customers: View screenshot.
Badges
This optional page displays the Cookie Entrepreneur Family Pins, and the Cookie Business badges appropriate to your Girl Scout’s level. View the Entrepreneur Pins and Badges tip sheets.
Learning
This optinoal page has games, videos, and other Cookie Program exercises tailored to your Girl Scout’s age level.
Site Setup
Use this page to set up your cookie site. For support on how to set it up.
Customers
Connect with customers on this page by adding new friends and family, send emails, and monitor their orders.
Orders
View all orders placed through Digital Cookie.
My Cookies
This page has three different sections.
Cookie Inventory: Track inventory as orders are placed.
Financials: Monitor payments due to your troop.
Delivery Settings: this section you can turn off/on cookie varieties as well as the in-person delivery option for customers.
Share Your Digital Cookie Site Links and Send Emails
A Digital Cookie site isn’t any good without customers!
Learn how you can:
Enter customer information
Send marketing emails
Customers tab
Click “Customers” tab.
Cookie Customers
Girl Scouts can add or import customers they want to send marketing
emails to—and keep customers in Digital Cookie for referencing in
future cookie seasons.
Clicking on a customer’s name brings up more information about the
customer, including details about any orders. View screenshot
Send Marketing Emails
To send emails to your customers, check the box in front of all the
customers you want to reach and click “Send Marketing Emails.”
You can select different customers and send different emails to
them or send the same email to all your customers at the same time. View screenshot
Add Customer
Select customers and click “Send Marketing Emails.” You can send
different emails to different customers or the same email to all .
Import Customer(s)
Click “More” then “Import.”
Instructions will show. Click “Cookie Customers Template” to
download and click “Enable Editing” if needed. The first tab will have
detailed instructions. View screenshot
On the second tab of spreadsheet “Import_Customers,” fill in
information based on the template provided. Save spreadsheet progress
often. When complete, close the file.
Click “Choose File” button in your Digital Cookie tab and select
“Import_Customer” file (it may be in your downloads still or wherever
you saved it to). Click “Import File.”
Export
The “More” drop down menu also gives you the option to export your
customer list. When you choose “Export” a screen will pop up with
instructions on how to export your customer list and save it to your
computer: View screenshot
QR Code/Digital Cookie Site Link
You can also share a link to your Digital Cookie website OR print a
QR code for them to use directly from the dashboard.
Customers who purchase directly from a link won’t be reflected as
an email sent in your totals. But their orders are treated the same no
matter how they reached your website. View screenshot
View Your Online Orders and Approve Online Orders for Local Delivery
Order Received (In-Person Delivery)
When your Girl Scout receives an order and the customer requested in-person delivery, follow these steps:
If you receive an In-Person Delivery order and have not approved the order by midnight, you will receive an email from email@email.girlscouts.org with the subject “Action required: you have an in-person delivery request!”
Click on the “Orders” tab and see pending approvals.
View the list of orders needing approval, including the customer order number, number of packages in each order, the customer’s address, when the customer placed the order, and the number of days you have to approve it until it reverts to the customer’s second choice option. Orders must be approved within five days. Approve the order before delivery to ensure the payment is processed.
When determining whether to approve or decline the order, consider if you know the customer, if you can deliver on time, and if you have the inventory. If so, “Approve Order.”
Customers receive an email to expect their cookies within two weeks after you have them.
If you are unable or unwilling to fulfill the customer’s order, click “Decline Order” and the order will default to the customer’s second choice: cancel or donate.
There are multiple ways to approve and decline orders for delivery.
Select individual orders → Check the box → Tap Approve Order or Decline Order.
Once you approve or decline an order, it can’t be changed and an email is sent to the customer: View screenshot.
Open individual order details → Tap Approve Order or Decline Order at the bottom. View screenshot.
A message will appear to confirm the choice. Once you approve or decline an order, it can’t be changed and an email is sent to the customer:.
When you approve the order, the customer’s payment will be charged.
Once you have delivered the cookies, log back into Digital Cookie and mark those orders delivered. Indicate that you have delivered your order by:
Select individual orders → Check the box → Tap
Open individual order details → Tap Cookie Order Was Delivered
Delivered orders move to the Completed Orders section.
If the customer is not in your Girl Scout’s Digital Cookie contact list, check the box in front of the customer’s name and click “Add to Customer List.” Then, the customer will be in their records for sending thank you emails this year and marketing emails next year for repeat business. View screenshot.
A troop volunteer will see the financial transaction as a credit to your Girl Scout in Smart Cookies after you have approved delivering the order.
Order Received (Shipped, Shipped with Donation, or Donation Only)
When your Girl Scout receives an order that is shipped directly to the customer, no action is needed by you or the troop. Follow these steps to view the orders:
In Digital Cookie, click the “Orders” tab on the dashboard or tap the Orders link from the menu icon.
Scroll down to the bottom of the page to see the completed order section. Click on the customer’s name to see the order details, including any donated boxes
If the customer is not in your Girl Scout’s Digital Cookie contact list, check the box in front of the customer’s name and click “Add to Customer List.”
Your troop volunteer has instructions on how these sales get credited to the Girl Scout’s account automatically. But rest assured it is an automatic process, and she gets credit for digital sales the same as any other cookie sale.
While not required, you can take these extra steps in Digital Cookie to track inventory. Families can also use their own tracking system and/or receipts provided by the troop for their physical inventory totals.
Digital Cookie can help to make sure that you have enough cookies for your orders, track your progress on delivering orders AND/OR make sure that your record of cookies received matches the totals received from the troop.
Here’s the information you’ll find on the My Cookies page. View screenshot.
Note: The top, purple, section of your dashboard shows the total number of packages that have been allocated to your Girl Scout from the troop cookie volunteer. It could include booth sales or troop sales. It is not the same as the number of cookies you are financially responsible for.
There are three other sections that calculate your inventory.
Current Inventory: Clicking the arrow next to the total number of packages will show you this information by variety.
If you click the arrow next to any of the varieties, you will see more detail on how that number was calculated.
The “Received” number is the total picked up from your troop. If you believe there is an error in this, please contact your Troop Cookie Volunteer.
The “Delivered” section will reflect any sales the Girl Scout made on the mobile app using the “Give Cookies to Customer Now” feature including the new cash option, and any in-person delivery orders that have been delivered and marked delivered in the orders tab.
Pending Delivery to Approve: This section shows cookies needed for approved in-person delivery orders and orders awaiting approval. Expand each variety to view the number of approved orders, orders pending approval, and inventory required.
Inventory Needed: This section displays if additional cookies are required to fulfill orders. Expand any section showing a number to see how many and why packages are needed.
If you have questions about any of the numbers of received orders listed in your Current Inventory, ask your Troop Cookie Volunteer for more information.
Remember, it may take the volunteer a few days to enter transactions, so be patient if you have received cookies from the troop that need to be entered.
The Financials section is a tool to help you understand the amount due for the cookie sale and how the troop is calculating the amount. View screenshot.
Using the “at a glance” view is a great way to see the overall amounts paid and due. If you need more detail, you can expand any of the sections to find out more.
There are four sections to your financials that you can expand to get details.
Initial Cookies (Order Card): Not applicable to River Valleys.
Payments
Online Paid: This reflects any online payments you received for In-Person Delivery or Cookies in Hand orders.
Offline Paid: This amount is any payments for cookies received offline, generally cash or check, that you have given to your troop volunteer that they have entered in Smart Cookies. This does not reflect cash sales entered in the Mobile App.
If this does not match your records, contact the troop cookie volunteer to help understand the differences.
Additional Cookies Received
This will reflect packages given to you from the troop.
Total Balance Due
Total Money Owed: The amount you owed for the cookies received at initial pickup and additional cookies received.
Total Money Paid: Sum of payments recorded.
Total Balance Due: The difference between the amount owed and the amount paid.
If you think any of the figures in this section are incorrect, contact your troop cookie volunteer to compare the information on file for you from what you think this should be.
Turn On/Off In-Person Delivery and/or Cookie Varieties in the "My
Cookies" Tab
The “My Cookies” tab features options for you to turn off in-person delivery and turn off varieties of cookies.
If you are concerned about your inventory, always check with your troop cookie volunteer first before turning off a variety. Turning it off means a customer doesn’t have the option to purchase it for delivery, so you don’t have to decline their order and disappoint them if they can’t get the variety they ordered.
When you know you need to turn off delivery, scroll down on your “My Cookies” tab and find the Girl Scout Delivery Settings section. View screenshot.
Click “Inactive” to turn off Girl Scout delivery. Click “Update Delivery Settings” to confirm.
In-person deliveries will no longer be an option until it is switched back to “Active” using the same process.
If you wish to offer delivery but are out of a cookie variety and can’t get more inventory, you can turn off just that variety of cookie for delivery and customers can only purchase those for shipping and not delivery.
Click “Off” on the variety you don’t have inventory for, then click the “Update Delivery Settings.” This will remove that variety from the Girl Scout delivery option. When you get inventory again for the variety, complete the same steps and switch the variety to “On” and click “Update Delivery Settings” to save.
Take Credit Card & Mobile Payments & Track Cash Sales with the
Digital Cookie Mobile App at a Booth or on the Go
Follow these steps to use the Digital Cookie Mobile App to process and review orders placed through the Girl Scout’s Digital Cookie storefont.
Step 1: Download the App
Download the free Digital Cookie Mobile App from the App Store (iphone) or Google Play (Android). Search for “Digital Cookie Mobile App.” Be sure to download the latest version or update the app each year to ensure full functionality.
Step 2: Log In
Use the same email and password associated with your Digital Cookie account to log in to the mobile app. The app will function only after the Girl Scout’s Digital Cookie site is set up and approved, and the sales season has begun.
After logging in, you may see multiple accounts listed for your Girl Scout(s) and troop(s). This section focuses on the Girl Scout role. For instructions on using the Troop role—typically used at cookie booths—refer to the booth instructions below. To begin, select the Girl Scout’s name.
Use this feature to take cookie orders directly through the app.
Click 'New Cookie Order' to open the order screen.
Review Delivery Option – Defaults to 'Give Now' or last selected. Tap 'Update' to change. Note: Deliver later orders still need to be approved within five days or the order will be canceled. View screenshot
Select Cookie Quantities – Use '+' and '–' buttons, then click 'Checkout'.
Review Order and Enter Customer & Payment Details – For shipped or delivery orders, enter address. For 'Give Now', customer info is optional. View screenshot.
Note: Cash payment is only available for 'Give Now' orders
Payment Methods
Cash – Available for 'Give Now' orders. Enter the amount received and the app will calculate change. Optionally enter customer name and email. View screenshot.
Credit Card – Enter or scan card details. Contact info is optional but useful for receipts or issues. View screenshot.
PayPal/Venmo – After clicking Place Order, a QR code appears for the customer to scan and complete payment. View screenshot.
Customers must log in to their account from their phone to complete the order. View Screenshot.
Once the order is placed, the Girl Scout will receive an order confirmation screen. Cookies should not be given to the customer unless the confirmation screen appears.
View Cash Sales Summary
View a snapshot of the amount of cash that has been collected. View screenshot.
All Orders
Use this feature to view and manage all orders by delivery method.
Step 1: Click the green arrow to view all orders under that specific delivery method. View screenshot.
Step 2: See order details. Click the green arrow next to the order, the details will appear. Users can then review the order, see the status and depending on the type of order and status the user can approve/decline the order or mark it as delivered.
Using the Mobile App at a Cookie Booth
Log in to the Mobile App
Use the same email and password associated with your Digital Cookie account to log in. Access to the troop account is only available once the troop site has been properly set up.
Select the Troop Role
After logging in, users may see multiple accounts—such as their Girl Scout(s) if they are also a caregiver, and their troop account. The Troop role becomes available once the in-person sales dates are active. All troop volunteers with access to Digital Cookie will have access to the mobile app troop account. View screenshot.
Start My Booth Sale
Follow these steps when taking orders at a cookie booth.
Step 1: Select Booth and Start Booth Sale
Choose from the list of booths you are signed up for. If a booth is missing, check the Booth Pickup page in Digital Cookie or use the New Cookie Order option. View screenshot.
Step 2: Select Cookie Varieties
Use the '+' and '–' buttons to enter quantities, then click 'Checkout'. View screenshot.
Step 3: Review Order and Select Payment Type
Choose from cash, credit card, Venmo, or PayPal. View screenshot.
Payment Methods
Cash – Available for 'Give Now' orders. Enter the amount received and the app will calculate change. Optionally enter customer name and email. View screenshot.
Credit Card – Enter or scan card details. Contact info is optional but useful for receipts or issues. View screenshot.
PayPal/Venmo – After clicking Place Order, a QR code appears for the customer to scan and complete payment. View screenshot.
Customers must log in to their account from their phone to complete the order. View Screenshot.
Order Confirmation- Once the order is placed, the Girl Scout will receive an order confirmation screen. Cookies should not be given to the customer unless the confirmation screen appears.View Screenshot.
Booth Summary - The summary shows packages sold, and total money collected. Here you can end the Booth Sale. If you accidentally end a booth sale early, it can be opened at any time on the day of the booth. .View Screenshot.
New Cookie Order
Use this feature when no booths are available to select.
Tap the New Cookie Order button to open the order screen. The app will default to “Give Now” or the last selected delivery option (“Give Now,” “Deliver Later,” or “Ship It”). If “Give Now” is not selected, tap Update to change the delivery method.
For booth sales, the delivery type must be “Give now.”
The My Rewards tab will have a copy of the Rewards Flyer for Girl Scouts’ and Caregivers’ convenience. At the end of the season, connect with your Troop Cookie Manager or Troop Leader to decide on Reward Selections. View screenshot.
Find Answers to Common Questions About Digital Cookie
Need help to login? Click “Help” at the bottom of the page to go to the Help Center for FAQ’s, tip sheets, and more. View screenshot.
Select which role and category you need support on. View screenshot.
Inside each category will have detailed instruction, links to tip sheets, or even video tutorials to help you.
After looking, still can't find what you need? Contact customer support. View screenshot.
Click the topic you need help with and complete the form for more assistance. Or click Live Chat button to chat with a Digital Cookie support agent during business hours. View screenshot.
Using a desktop? Select the question-mark symbol in the top-right corner of Digital Cookie. Use this menu to find tasks to get started and quick links to a live chat, tip sheets, video tutorials, and more. View screenshot.