Review and Approve Orders - Printable Instructions (PDF)
Through the Manage My Orders tab, you’ll be able to track your
girl’s online sales and review any orders that were entered in-person.
If you will be participating in online orders for Girl Scout Cookie
delivery, it will be important to approve orders in a timely manner.
Read on to learn more about tracking orders in Smart Cookies.
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Select Manage My Orders on the My Orders tab.
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At the top you will see Total Packages Ordered, Total
Direct Ship, Total Girl Scout Cookie Delivery, and
Action Needed. If you have any orders that still need to
be approved, delivered, or paid for, they will appear under
Action Needed.
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Below that, you will see a table of all the orders that customers
have placed with you. This includes:
- Orders placed by
someone you sent an e-card to
- Orders placed by someone
who clicked on your sales link on social media or via text
- Orders placed by someone who scanned your Girl Sales QR
code
- Orders that you entered into Smart Cookies on behalf
of a customer
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This table on the Manage Orders screen will show you the source
of the order, the status of the order, and whether it has been
paid for. The possible statuses are:
- Pending Approval
- someone has requested an order with Girl Scout Cookie
delivery, it needs your approval
- Ordered - the order
has been placed and approved, but not delivered yet
- Direct Shipped - the order has been delivered to the
customer
- Canceled – the order was canceled by you or the
customer (before it was approved)
- Refunded – the order
was refunded after it had already been approved
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To view an order and edit the contact information, press
the blue dots on the right side.
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To update the status of an order (mark order as delivered
or change payment status), click the pencil icon on the
right side. It is important to keep each order’s status up to
date, so that your Manage Orders screen is always accurate.
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Approve or Cancel
Requests for Girl Scout Cookie Delivery:
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When a customer visits your Girl Sales Link and places an order
for Girl Scout Cookie delivery, they will receive an email letting
them know the order was placed, and that it is pending approval.
Their credit card will not be charged until the order has been
approved.
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When the parent receives an email notification regarding a girl
delivery order, click on the link in the email to approve. You can
review the order details as well as see the customer’s address on
an interactive map to confirm it is in an area where you can
complete delivery.
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When you get an email that an order has been placed, click on the
link and log into Smart Cookies to review it. Look at the
customer’s address on the interactive map to see if it is in a
location close enough that you are willing to deliver to.
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Then, review the cookie types and quantity to make sure you can
fulfill the order (either by using inventory you have on hand, or
by placing an order with your Troop Cookie Manager to get more
from the cupboard). After carefully reviewing the details of the
order, click Cancel or Approve.
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If you approve the order, the customer will get a follow-up email
letting them know it will be delivered and their credit card will
be charged. They will also get an email if their order was
cancelled, and their credit card will not be charged.
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Once the order is approved, the status on the Manage Orders
screen will change from Pending Approval to Ordered. Remember to
change the status from Ordered to Delivered once the cookies have
been dropped off with the customer.
Edit an Order for Girl
Scout Cookie Delivery
If a girl receives an order for delivery but does not have all the
varieties to fulfill the order, the order can be adjusted in Smart
Cookies prior to approval. First, the girl should connect with the
customer to inform them of the need to adjust the order and see if
they are okay swapping a variety. Next, you will enter the adjustment
in Smart Cookies. The total packaged order must remain the same, after
the adjustment. (For example, if out of lemonades, remove one package
lemonades and add a package of a variety she has in stock).
- Go to My Orders, then Manage My Orders
- Locate the
customer order and click on the pencil to open the edit screen for
the order
- Scroll down to the Next button at the bottom of
the page and click Next
- The cookie order screen will
appear. Enter the updated cookie order. The total package order must
remain the same. Then click Save
- The customer will
receive an email to alert them that the order has been edited
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