Safety is our highest concern. Due to the high volume of campers we serve, the frequency at which new campers arrive and depart, and the communal nature of camp, with shared dining, sleeping, and bathroom facilities, we cannot adequately ensure camper and staff health and safety this summer. Our camp calendar was created for pre-COVID-19 conditions, and we cannot safety operate that schedule this summer.
We know any cancellation or closure of camps will be heartbreaking for girls. It is for us too. Full refunds will be provided; cookie credits and camp coupon expiration dates have already been extended.
Camp Cancellation FAQs
Q. Why make the decision now?
Some other camps have decided to wait until July to make the call on their July and August camp sessions. We considered this option, but after carefully reviewing all factors and recommendations, we don’t think it will be possible to operate camp safely as intended even later in the summer.
Q. How will I receive my camp refund? Do I need to do anything?
Refunds will be processed in the same form as original payment was received. Payments made by credit card will be returned to the original credit card. Payments made by submitting cookie credits or fall funds will be returned via mail. Refunds will take approximately eight weeks to process, depending on any local restrictions in place.
Q. I purchased a camp care package for the 2020 camp season, what happens now?
Retail Services will be reaching out to those that ordered a care package. We will be giving the option of a refund or we can offer free shipping and send the care package directly to the girl after the Stay at Home order is lifted.
Q. My girl earned lots of cookie credits/a camp coupon this cookie season, what happens now that camp is cancelled?
- Full camp payments will be refunded.
- Due to COVID-19, the 2020 Cookie Credits expiration date is extended by one year. 2020 Cookie Credits will expire on September 15, 2022.
- The 2020 half-off camp coupon and 2020 free camp coupon cookie rewards have been extended for use during the 2021 camp season. The 2020 coupon expiration dates have been extended by one year (expires August 31, 2021).
- 2019 cookie credits and fall funds that were submitted for a 2020 camp session payment will be refunded and will expire on September 15, 2021.