eBiz Help

This page will help users navigate the eBiz system for registering as a Girl Scout member and registering for events.

On This Page

Find help for:

• Everyone
• Prospective and New Girl Scouts
• Parents/Guardians of Girl Scouts
• Troop Leaders

For Everyone

How do I Activate my Account?

• To activate your account (or for parent/guardians to activate their girl’s account) the person whose account is being activated MUST have an email address registered with council.
• If you gave us your email on your membership registration in the past, that is the one we have on record. For Parents/Guardians – If your girl does not have an email account, you can provide any valid email account that you control. You can use the same email address for all members of the family if you wish, as long as you create different user names for each member. Confirmations of online registrations will be delivered to this email.
• If you do not have an email address on file, or cannot remember which email address is on file, call us at 800-845-0787. We can update your email address if needed. Alternately, you may call your troop leader.  Troop leaders can view, add, or update an email address for each of their troop members in Troop Management.
• Click the green button “First Time Visitors.”
• Scroll down to the second set of boxes and enter your first name, last name, and email address (note: these must match our membership database exactly).
• The system will validate the email address and a message will be sent to the address you provided. Follow instructions in that email.
• Once you activate your account, you can set up your own log in ID and password (at least seven characters-alphanumeric).
• This account will give adult and girl members access to their personal information. Girls can and should share their username and password with their parent/guardians. For adult members who are troop leaders, it will also give the troop leader access to their personal information and to their troop members’ information. Troop leaders must not share this login information with anyone else.

If you have never done anything with River Valleys, you will need to Create a Profile.

• Click the green button “First-Time Visitor”
• Click on “Create Profile” (near top, middle of screen). Create Profile screen opens.
• Fill in user information

How Do I Log In?

• If you have already activated your account, you can log in by clicking “login” in the upper right corner of the page.
• Enter your username and password.
• If you have forgotten your username, click “Forgot Username” and follow the directions.
• If you have forgotten your password, click “Forgot Password” and follow the directions.

How Do I Renew my Membership?

If you did not participate in early registration, prepare a paper registration and submit it with payment to your troop leader or the council. Adult members can also register through the troop leader.

How Do I Search?

• There is a search box on the right, near the top of the page.
• Enter a word or phrase in the titles of programs (note: the search function is only able to search event titles at this time).
• Click Search.

How Do I Register for an Activity or Training?

• Parents - see our for parents section below on registering your daughter.
• Troop leaders - See our For troop leaders section below on registering your troop.

Otherwise, do the following:

• If you have never done anything with River Valleys, you will need to create a profile.
• On the navigation bar on the left side of the screen, click “Adult Training & Events.”
• Follow the link according to the type of training you are looking for.
• If you can’t find the course you’re looking for, try using keywords from the course title in the “Search” tool in the top right corner.
• Click on title of course for a more detailed description.
• Click “Add to Cart” button on the bottom left.
• “Return to previous page” link or use the navigation menu on the left to continue searching
• When you are complete, click “Shopping Cart” on the navigation menu to return to shopping cart.
• Click “Check Out” on the bottom.
• Follow instructions to complete payment

How Do I Update my Personal Information?

• Click on My Account from the menu on the left side of the screen. This will open your contact information window.
• Enter changes by clicking “Edit” next to the information that needs to be changed.
• Be sure to save your changes. Contact information is now updated.

If you are a troop leader, you can also update your information through“Troop Management”:

• In Troop Management, click on your name in the troop roster. This will open your contact information window.
• Enter changes by clicking edit next to the information that needs to be changed.
• Be sure to save your changes. Contact information is now updated.

What Do I Do When I Receive Message “Duplicate Customer Match Found” When Creating a Profile?

• Do not continue creating a profile. You are already in our system.
• If you have never activated your account or logged in, activate you account with the name you believe is in our system.
• If you have a problem activating your account or logging in, please contact us at 800-845-0787 or girlscouts@www.girlscoutsrv.org.

How Do I Register for Camp?

• Log in using your girl’s account.
• If you have not previously logged in to your girl’s account, the first step is to ACTIVATE your account on our system using the your name and email. Please see to “How do I activate my account?” for more information.
• Once the your account is activated, log in. See “How do I log in?” for more information on how to log in to your account.
• Click “Camp Activities” on the left.
• You will be taken to a list of River Valleys camp activities.
• Select the camp location of your choice.
• You will be taken to a list of camp sessions for the location chosen.
• Select the camp session of your choice.
• You will be taken to the online registration page.
• Click on “Add to Cart.”
• Review the items in your shopping cart. You will have the option to either pay just the deposit or the entire amount. The due date for the balance will be displayed.
• Click “Check Out.”
• Select the amount that you will be paying at this time.
• Follow the instructions to complete payment.
• When all the payment information has been filled out, click “Process My Order.”
• Please wait while your payment is processed.
• Print the order summary for your records.

What Happens When I Go on an Event’s Waiting List?

By going on a wait list, you are choosing to attend the event if an opening occurs. Please note that you may not be informed of openings until the week of the event, and there are no guarantees for placement. If an opening occurs, your group will be placed into the event, and then you will receive a confirmation and phone call. After that point, cancelling your registration will fall under council cancellation guidelines.

Your payment will be processed when you go onto the wait list, and you will be refunded if we are unable to place you or if you cancel your registration before an opening occurs.

How Do I Cancel My Wait List Order?

You may remove yourself from the wait list at any time, in writing, if we have not placed you into the event. You will receive a full refund.

If you’ve already been placed into the event, cancellations fall under council guidelines:

• To receive a refund, all cancellations must be received in writing no less than 30 days before the event date. Fax: 651-227-7533. email:registration@girlscoutsrv.org. U.S. mail: 400 S. Robert St., St. Paul, MN 55107.

Please note: it will take up to four weeks to receive a refund.

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For Prospective or New Girl Scouts

How Do I Become a Girl Scout? (New or Prospective Members)

• Start by calling us at 800-845-0787 or asking us to contact you. You will reach a council staff member and we will get back to you shortly.

I’m not a Member, How Do I Register for an Activity or Event?

• If you have been a member in the past or attended one of our programs or camps before, then you are most likely in our database. In this case, activate your account. Once your account is activated, you can register for the program.
• If you have never been a member or attended one of our activities, start by clicking “create profile” in the upper right corner of any page. Creating a profile will create your customer record and establish your username and password. Then you may register for program.

How Do I Register my Girl for a Girl Scout Activity?

• To register your child for an activity you must use your girl’s account.
• The first step is to ACTIVATE your girl’s account on our system using the girl’s name and email. If your girl does not have an email account, you can provide any valid email account that you control.
• Once the child’s account is activated, log in to your child’s account.
• Find the program activity you are registering your child for and add it to the cart.
• Enter credit card payment information.
• Print receipt.

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For Parents/Guardians of Girl Scouts

How Do I Register my Child for Camp?

• Log in using your girl’s account.
• If you have not previously logged on to your girl’s account, the first step is to ACTIVATE your girl’s account using the girl’s name and email. Please see to “How do I activate my account?” for steps on how to activate an account online.
• Click on the “Camp Activities” link to your left
• Browse camps by location, type, or week.
• Select the camp session of your choice.
• You will be taken to the online registration page.
• Click “Add to Cart.”
• Review the items in your shopping cart. You will have the option to either pay just the deposit or the entire amount. The due date for the balance will be displayed.
• Click “Check Out.”
• Select the amount that you will be paying at this time
• Follow the instructions to complete payment.
• When all the payment information has been filled out, click “Process My Order.”
• Please wait while your payment is processed.
• Print the order summary for your records.

How Do I Pay the Remaining Balance Due on my Camp Registration?

• Log in to your girl’s account.
• Hover on the “My Account” link to your left.
• Select “My Orders” from the list of tasks that become available.
• Put a check mark next to the order item with a balance.
• Click “Pay.”
• Follow the instructions to complete payment.
• When all the payment information has been filled out, click on “Process Payment.”
• Please wait while your payment is being processed.
• Print the order summary for your records.

How Do I Pay for Camp with a Grant or Cookie Credits?

1. To apply Cookie Credits towards the camp registration fee, fill out the “Camp Registration” form and select “Cookie Credit Enclosed” as the method of payment. Send the completed form along with the original certificate for the Cookie Credit to the St. Paul Service Center. Fax: 651-227-7533. email: registration@girlscoutsrv.org. U.S. mail: 400 S. Robert St., St. Paul, MN 55107.
2. To request a grant for the balance remaining after paying the camp deposit via the online registration, fill out the “Grants for Summer Day and Resident Camp Programs” application form. Send the completed form to the St. Paul Service Center. Fax: 651-227-7533. email: registration@girlscoutsrv.org. U.S. mail: 400 S. Robert St., St. Paul, MN 55107.
3. To request a grant for the entire camp fee including the deposit amount, fill out the “Registration” form. You will not be able to use online registration to register for camp. In addition to the “Registration” form, fill out the “Grants for Summer Day and Resident Camp Programs” application form. Send the completed form along with a $10 deposit fee to the St. Paul Service Center. Fax: 651-227-7533. email: registration@girlscoutsrv.org. U.S. mail: 400 S. Robert St., St. Paul, MN 55107.

I’m Having Trouble Registering my Daughter for an Activity.

• To register your daughter for an activity, you must log in with your daughter’s username and password. If you have more than one daughter, you will need to log in to each of their accounts to register them for the activity.

How Can I Update Contact Information for Myself and my Daughters?

• As each account is separate in our system, you will have to login in to each account individually and update the information for that person.
• Activate the accounts if you have not already done so.
• Login using the username and password of the person you want to update.
• Click “My Account” from the menu on the left side of the screen. This will open your contact information window.
• Enter changes by clicking edit next to the information that needs to be changed.
• Be sure to save your changes. Contact information is now updated.
• Repeat for each account until all are updated.

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Troop Leaders

How Do I Report What Position I Hold in my Troop?

• Only adult members are able to self-report positions online. This can be done during member registration or anytime throughout the year from My Account.
• To report a position during membership registration, log in or activate your account. Click the option to “Renew” from “My Account.” Click “Add” to complete your membership profile. The area for self-reporting is located in the bottom half of the membership profile.
• Click the position from the drop-down menu, and select the appropriate position. Click the Troop/SU/Area box to search for your troop. The Search screen displays in its own window. Make sure “Troop” is selected. In the Search box, type all or part of the troop name and click Search.
• All troops that match the pattern specified in the Search box are returned. Click the link for the troop in which you hold the position. The troop you select populates in the Troop/SU/Area box. Click “Add Position” to add the position to your membership profile.
• Save your profile, and then process the payment for registration.
• To report a position from My Account – Log in and select My Account from the left side-bar. Scroll down to My Positions section of the My Account page. From here: select the position, select the year for the position, search for the Troop you will serve the position in, click Add Position. Save profile.
• All self-reported positions will hold a status of ‘Pending’ until River Valleys reviews the position that is pending. If approved, your status will become “Active”. Members can view the statuses of all their positions online from My Account.
• Members have the option to delete “Pending” positions from the My Account page. This is helpful if you self-report a position incorrectly. To make a correction to a position, members should delete the position from My Account, and then add the correct position following the instructions above.

Why am I Unable to Register my Troop?

• You must be listed as the (01) Leader in our system to see your troop information online. If you cannot access troop management or if you can access troop management, but your troop(s) are not listed in the drop down box, please contact us at 800-845-0787 for assistance.
• If you do not re-register your membership for the new program year by September 30 (end of the old program year), you will not have access to Troop Management. To re-register yourself after September 30, please submit a paper registration with payment to the council.

What Happens When I add Myself or my Troop to a Wait List?

By signing up for a waiting list, you are choosing to attend an event if an opening becomes available. When an opening occurs, you are placed into the event and receive a confirmation.

Your payment is processed at the time you sign up. It will be refunded if we are unable to place you into the event.

What if There is Space for Only Part of my Troop on a Wait List?

If there are only enough spaces for part of your troop, you may choose to register some members and place the rest on the waiting list. If this happens, please contact the registration team at 800-845-0787 orregistration@girlscoutsrv.org.

If we are unable to accommodate your whole troop, you will need to cancel at least 30 days prior to the event to receive a full refund.

Other Options:

• We may be able to set up the same event at a new time or date. We will contact you to ask if you would like to be transferred to the new event, stay on the waiting list, or cancel your registration.

• You may contact us via email, fax, or phone to request a transfer into an open event. If we are able to place you, we will transfer your payment for the original event and will either invoice or refund any price differences

How Do I Register the Members of my Troop for an Activity or Event?

• If you have not activated your account, select “First Time Visitor” on the homepage and activate your account. You only need to do this once.
• Otherwise, select “Returning Visitor” and login using the ID and password you created when you activated your account.
• You must be listed as the (01) Leader in our system to see your troop information online.
• Click on Troop Management.
• If you have multiple troops, select from the “My Troops” drop down menu. Please contact us at 800-845-0787 for assistance if your troop is not currently showing up in your troop management hub.
• Select the members that you are registering for and choose “Purchase or Register for” from the Action drop down menu.
• Find the Program and choose Add to Cart. Since registrations are live and on a first-come, first-served basis, please register all the people for a particular program at the same time.
• Go to Shopping Cart.
• Check out and enter payment information.

How Do I Renew Memberships for Myself and my Troop?

• You must be listed as the (01) Leader in our system to access Troop Management and see your troop information online.
• Assemble your re-registration information for the adults and girls you will be re-registering and the credit or debit card that you will use to pay the registration fees. We recommend that you deposit any payments made by your troop members to the troop checking account and use your troop debit card. To re-register your troop for 2011 online, you must complete the online process by September 30, 2010.
• Select “First Time Visitor” and activate your account, if you have not already done so. You only need to activate your account once.
• Otherwise, select “Returning Visitor” and login using the ID and password you created when you activated your account.
• Click on Troop Management in navigation bar on the left side of the screen.
• Select the names of girls and adults that are re-registering by clicking on the boxes next to their names.
• Go to the Action drop down menu and select Renew.
• A list of troop members will appear with their GSUSA Membership “orders”.
• You must verify each member’s information before they can be re-registered. Click the Add button to the right of each member’s name to review and update information as needed. If renewing adults, there is an option to report what position they hold in that troop. See the question ”How do I report the troop positions for other adults in my troop?” Upon completion, the Add button will change to Edit. You do not have to register all your members at once; you can register some now, and come back later to register others when you have their re-registration information.
• Once every record is edited, enter payment information and click “Process Payment.”

How Do I Report Troop Positions for Other Adults in my Troop as Well as Myself?

• Leaders can assign positions to members during troop registration, but cannot make mid-year position code changes for members while managing their records in Troop Management.
• Reporting your own position as well as the positions of the other adults in the troop is done during the reviewing and updating of information of each member during the re-registration process.
• When clicking the Add button to update yourself or another adult’s record, the area for self-reporting is located in the bottom half of the membership profile.
• Click the Position from the drop-down menu and select the appropriate position for your or the other adult member. Click the Troop/SU/Area box to search for your troop. The Search screen displays in its own window. Make sure “Troop” is selected. In the Search box, type all or part of the troop name. After typing a value in the Search box, click Search.
• All troops that match the pattern specified in the Search box are returned. Click the link for the troop in which you or the adult holds the position. The Troop you select populates in the Troop/SU/Area box. Click Add Position to add the position to the membership profile.
• Save the changes. The Add button should now change to Edit and you can continue to update other girls/adults in your troop.
• Once every record is edited, enter payment information and click “Process Payment”.
• All self-reported positions are given a status of “Pending”. Adult members are automatically given an “Active” position of “14-Member (No Assigned Position)” because their registration is paid for and they are an active member in that troop regardless of their self-reported positions.
• River Valleys will review all “Pending” positions. If approved, the status will become “Active”. Members can view the statuses of all their positions online from My Account in their own record. Troop Leaders may view the statuses of each member from Troop Management.

I am the Leader of Multiple Troops, How Do I Access Each Troop?

• Log in to your profile and select the troop you want to access from the drop down box on the right hand side of the screen.

How Do I Print a Troop Roster?

• Click on Troop Management in the menu to the left of the screen.
• To print a troop roster, select all the members of your troop by clicking on the check box to the left of their name.
• Go to the Action drop down menu below Troop name and select “print roster.”

How Do I Update Troop Meeting Information?

• Activate your account, if you have not already done so. You only need to activate your account once.
• Login to your account.
• You must be listed as the (01) Leader in our system to see your troop information online.
• Click on Troop Management.
• If you have multiple troops, select from the “My Troops” drop down menu. Please contact us at 800-845-0787 for assistance if your troop is not currently showing up in your troop management hub.
• Click on Meeting Information. This will open the Meeting Information Change window.
• Enter changes.
• Click save changes. Meeting information is updated.

How Do I Update Information for the Members of my Troop?

• Click on Troop Management.
• If you have multiple troops, select from the “My Troops” drop down menu. Please contact  us at 800-845-0787 for assistance if your troop is not currently showing up in your troop management hub.
• You now see the list of your troop members. Click on the name of the troop member that needs their contact information updated. This click will open their contact information window.
• Enter changes by clicking edit next to the information that needs to be changed.
• Be sure to save your changes. Contact information is now updated. Repeat for each account until all are updated.

How Do I Email my Whole Troop at Once?

• In Troop Management, select each person you want to email by checking the box to the left of their name. If you want to email all members of the troop, check the box to the left of the column titles.
• Select “Send Email” from the Action drop down menu. An email window opens.
• Enter the Subject and text of the email in the appropriate places in the window.
• When you are finished composing your message, click send.

How Do I Print Membership Cards for Troop Members?

• Log in and click on Troop Management in the menu on the left side of the screen.
• You will now see your troop roster. If you have multiple troops, select from the “My Troops” drop down menu
• Select the member for which you want to print by clicking on their name.
• On the left side of the screen, under Membership Info, click the “Print Membership Card” button. A “Print” dialog box will pop up. Check your printer’s settings, and then click “Print Membership Card.”
• You can print or reprint membership cards at any time, so it is no problems printing them again for a member who may have lost or damaged their card.

How Can I Register New Adults or Girls in to my Troop?

• Please have your prospective new members complete the paper registration forms and submit them to the council through your service unit.

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